Terms and Conditions

1. Agreement to Terms

By accessing our website at masterswaterdamagerestorationplano.com or using our water damage restoration services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our website or use our services.

Masters Water Damage Restoration Plano ("we", "us", or "our") reserves the right to update these terms at any time. Your continued use of our services after changes constitutes acceptance of the new terms.

2. Services Provided

Masters Water Damage Restoration Plano provides professional water damage restoration services including, but not limited to:

• Emergency water extraction
• Structural drying and dehumidification
• Flood damage restoration
• Sewage and contaminated water cleanup
• Mold prevention and remediation
• Burst pipe repair and cleanup
• Storm and weather damage recovery
• Insurance claim documentation and support

All services are subject to availability. We service Plano, TX and surrounding areas during our business hours: Monday–Sunday, 7am–10pm.

3. Service Estimates & Pricing

All service estimates are provided based on our initial assessment of the water damage. Final costs may vary based on:

• Extent of water damage discovered during restoration
• Additional services required (e.g., mold remediation, reconstruction)
• Time required for complete structural drying
• Materials and equipment needed

We will notify you of any significant changes to the estimated cost before proceeding with additional work. All pricing is subject to applicable taxes.

Payment is due upon completion of services unless other arrangements have been made in writing. We accept cash, check, and major credit cards.

4. Insurance Claims

While we provide detailed documentation to support insurance claims, we cannot guarantee that your insurance company will cover all or any portion of the restoration costs. It is the property owner's responsibility to:

• Understand their insurance policy coverage and limitations
• Contact their insurance company to file a claim
• Pay for services regardless of insurance claim outcomes
• Provide necessary access for insurance adjusters

We will work cooperatively with insurance adjusters and provide all requested documentation, but we do not negotiate directly with insurance companies on your behalf.

5. Customer Responsibilities

Property owners are responsible for:

• Providing safe and reasonable access to the property for our contractors and equipment
• Removing valuable or fragile items from work areas before restoration begins
• Disclosing known hazards (asbestos, lead paint, structural damage, etc.)
• Notifying us of any changes to property access or contact information
• Maintaining a safe environment for our contractors during the restoration process
• Securing pets and ensuring they do not interfere with restoration work

Failure to provide reasonable access or safe working conditions may result in delays and additional costs.

6. Limitation of Liability

Masters Water Damage Restoration Plano will perform all services with reasonable care and professional standards. However, we are not liable for:

• Pre-existing damage to the property not caused by current water damage
• Items not properly removed from work areas by the property owner
• Damage caused by delays outside our reasonable control
• Secondary damage that occurs if recommended services are declined
• Mold growth that occurs due to inadequate ventilation or humidity after restoration is complete

Our total liability for any claim related to our services shall not exceed the total amount paid for the specific services in question.

7. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms.

For significant changes, we may provide additional notice through our website or via email to customers who have provided contact information.

8. Contact Information

If you have questions about these Terms and Conditions, please contact us: