Professional Water Damage Restoration Services in Plano, TX

Emergency Water Extraction

The first and most critical step in water damage restoration is removing standing water as quickly as possible. Every minute counts—the longer water sits, the more damage it causes to your floors, walls, and belongings.

What We Do:

• Immediate Response: Our Plano team arrives quickly with truck-mounted extractors and portable pumps ready to remove water fast
• Complete Water Removal: We extract water from carpets, padding, hardwood floors, tile, and other surfaces using industrial equipment
• Category Assessment: We identify whether the water is clean (Category 1), gray water (Category 2), or contaminated black water (Category 3) to ensure safe handling
• Affected Area Mapping: We locate all wet areas including hidden moisture in walls, under flooring, and in crawl spaces

Equipment Used:

Truck-mounted extractors (10x more powerful than rental equipment), portable submersible pumps for deep water, wet/dry vacuums for detail work, and moisture meters for verification.

Structural Drying & Dehumidification

After water extraction, thorough structural drying is essential to prevent mold growth, warping, and long-term damage. This process typically takes 3-5 days with professional equipment and careful monitoring.

What We Do:

• Air Mover Placement: We strategically position high-velocity air movers to create airflow across all wet surfaces and materials
• Commercial Dehumidification: Industrial dehumidifiers remove moisture from the air, preventing it from re-absorbing into materials
• Daily Moisture Monitoring: We take moisture readings twice daily to track drying progress and adjust equipment placement as needed
• Controlled Environment: We manage temperature and humidity levels for optimal drying conditions
• Documentation: Complete moisture logs for insurance claims showing the drying timeline and final dry readings

Equipment Used:

Commercial-grade air movers, refrigerant dehumidifiers, desiccant dehumidifiers for difficult conditions, infrared cameras for moisture detection, and professional moisture meters.

Flood Damage Restoration

Flooding from severe storms, heavy rainfall, or overflowing waterways requires comprehensive restoration. Floodwater often contains contaminants and affects multiple areas of your home simultaneously.

What We Do:

• Safety Assessment: We evaluate structural safety and electrical hazards before beginning work
• Contaminated Water Handling: Floodwater is typically Category 3 (black water) requiring specialized protocols and protective equipment
• Content Removal: We remove unsalvageable materials and protect what can be saved through professional cleaning and drying
• Comprehensive Drying: Extended drying process for walls, insulation, subflooring, and structural components
• Antimicrobial Treatment: Application of EPA-registered antimicrobials to prevent mold and bacterial growth
• Odor Control: Air scrubbers and specialized treatments to eliminate flood odors

Common Flood Scenarios:

Storm flooding, foundation drainage failures, sump pump failures during heavy rain, creek or river overflow, and flash flooding in low-lying areas of Plano.

Sewage & Contaminated Water Cleanup

Sewage backups and contaminated water require immediate professional attention. These situations are hazardous to your health and require proper protective equipment, specialized cleaning protocols, and thorough disinfection.

What We Do:

• Hazardous Material Protocols: Our team uses proper PPE (personal protective equipment) including respirators, gloves, and protective suits
• Contaminated Water Extraction: Safe removal of sewage and black water following IICRC Category 3 water guidelines
• Affected Material Removal: Porous materials that contacted sewage (carpet, padding, drywall) must be removed and properly disposed of
• Thorough Disinfection: All remaining surfaces cleaned with hospital-grade disinfectants and antimicrobial treatments
• Air Quality Treatment: HEPA air scrubbers to remove airborne contaminants and odors
• Final Verification: Testing to ensure the area is safe before reconstruction begins

Common Causes:

Main sewer line backups, septic system failures, toilet overflows with contamination, washing machine drain backups, and storm drain reversals.

Mold Prevention & Remediation

Mold can begin growing within 24-48 hours of water damage. Our proactive approach focuses on preventing mold through thorough drying, and we also handle existing mold issues discovered during water damage restoration.

Mold Prevention Services:

• Rapid Drying: Quick response and thorough drying prevent mold from starting
• Moisture Elimination: We ensure all materials reach proper dryness standards (below 15% moisture content)
• Antimicrobial Application: Preventative treatment of at-risk areas
• Humidity Control: Dehumidification brings relative humidity below 50% to inhibit mold growth

Mold Remediation Services:

• Containment: We isolate affected areas with physical barriers and negative air pressure to prevent mold spore spread
• HEPA Filtration: Air scrubbers with HEPA filters capture airborne mold spores during remediation
• Material Removal: Heavily contaminated porous materials are removed and properly disposed of
• Surface Treatment: Non-porous surfaces cleaned with EPA-registered fungicides
• Final Clearance: Post-remediation verification ensures mold levels are normal

Burst Pipe Repair & Cleanup

Burst pipes can release hundreds of gallons of water in minutes, causing rapid and extensive damage. Whether it's frozen pipes in winter or old plumbing failure, we respond immediately to stop the water and begin restoration.

What We Do:

• Emergency Response: We arrive quickly to assess the situation and coordinate with plumbers if needed
• Water Shutoff Verification: Ensure the main water supply or affected line is shut off to stop additional flooding
• Immediate Extraction: Remove standing water from affected rooms, hallways, and lower levels
• Wall Cavity Drying: Burst pipes often flood inside walls—we use specialty equipment to dry wall cavities without unnecessary demolition
• Flooring Assessment: Determine if hardwood, laminate, or tile can be saved or needs replacement
• Ceiling Damage: Handle water-damaged ceilings including drying, replacement, and painting coordination

Common Burst Pipe Scenarios:

Frozen pipes during Texas winter cold snaps, aging copper or galvanized pipes, high water pressure damage, corrosion failures, and connection leaks behind walls.

Storm & Weather Damage Recovery

North Texas storms can cause significant water damage through roof leaks, window breaches, foundation flooding, and overwhelmed drainage systems. Our team responds to storm-related water damage with urgency and comprehensive restoration.

What We Do:

• Emergency Tarping: We coordinate emergency roof tarping to prevent additional water entry
• Multiple Entry Point Management: Storms often cause water intrusion from several locations—we assess and address all affected areas
• Ceiling and Attic Drying: Roof leaks often soak insulation and ceiling materials requiring specialty drying techniques
• Window and Door Leaks: Dry and treat water damage around breached windows and doors
• Foundation Water: Address water entering through foundation cracks or overwhelmed perimeter drainage
• Insurance Coordination: Work directly with insurance adjusters and provide detailed documentation of storm damage

Storm Damage We Handle:

Hail damage leading to roof leaks, wind-driven rain through roof or siding, tornado damage, flash flood intrusion, and lightning strike damage to roofing systems.

Insurance Claim Documentation & Support

Water damage insurance claims can be complex. We help homeowners document damage properly, work with insurance adjusters, and ensure you receive fair coverage for restoration work.

What We Do:

• Detailed Photo Documentation: We photograph all damage before, during, and after restoration for your insurance records
• Moisture Mapping Reports: Comprehensive documentation showing extent of water damage and affected areas
• Equipment Logs: Daily logs showing equipment placement, moisture readings, and drying progress
• Scope of Work: Detailed written scope of all restoration work needed with industry-standard pricing
• Direct Insurance Communication: We communicate with adjusters, answer questions, and provide requested documentation
• Xactimate Estimates: We use the same estimating software as insurance companies for accurate claims
• Claims Advocacy: While we don't adjust claims, we ensure adjusters see the full scope of damage

We Work With All Major Insurance Carriers:

State Farm, Allstate, USAA, Farmers, Liberty Mutual, Nationwide, Progressive, Travelers, and all other homeowners insurance providers.